Class C RV Ratings - Born Free Motor Coach

Service

• Service Main
• Service FAQ's
• Resource Links

Questions?

• Our frequently asked service questions
• List of outside resource links

Service

At Born Free Motorcoach our mission is to manufacture the highest quality recreational and commercial vehicles available by combining craftsmanship, safety, drivability and durability. RV ratings have proved us to be successful since we have consistently received excellent ratings in many national RV ratings programs, including 4 and 5 star ratings for our motorcoaches from groups like RV Consumer Group (www.rv.org). In addition to these third party RV ratings we survey all new owners to gather detailed feedback related to improvement of our product and services. Our top rated feedback items for our purchase process include #1 treatment by our personnel, #2 vehicle condition at delivery, and #3 handling of questions after the purchase. Over 97% of our customers indicated they would recommend a Born Free Motorcoach to others, 80% indicated they "would strongly" recommend a Born Free Motorcoach.

We are committed to achieving the highest level of customer satisfaction, not only through our product, but also through our relationships by treating our owners as members of our family. And, that special treatment goes beyond the purchase, to include superior service after the sale. In the unlikely event that warranty work is required, Born Free Motorcoach owners are able to select an RV Service facility that is convenient for them - whether at home or while on the road. The RV Service facility or the owner simply calls Born Free Customer Support for pre-approval of the work, and we will pay for it when billed. We also have an excellent repair service at our factory location in Humboldt, Iowa. We can handle all of your repair needs and can also assist with option installation and coach refurbishing.

Our Customer Support and Service departments can both be reached at 1-800-247-1835. Hours are from 8:00 a.m. to 4:30 p.m. Central, Monday - Friday.

For inquiries or service relating to your vehicle please have the following information ready when making your call:

• Serial Number
• Model
• Date of Manufacture

Ask for Customer Support for Warranty Approval, Technical Assistance and to order Parts.

Ask for Service to schedule an appointment at our Humboldt location for repairs and other work. All Service Repair visits are by appointment only and all scheduling is done on a first come, first serve basis. Reserve your spring and summer appointments early to schedule a time most convenient to you. To help with scheduling please be prepared to identify all repair items that need to be addressed during your visit.

Service Repairs:

• Electrical
• Plumbing
• Heating
• Cabinetry
• Air Conditioning
• Carpet/Vinyl
• Windows/Doors
• Fiberglass

Born Free Motorcoach - New Vehicle Warranty:

• Ford Chassis:
  3 years/36,000 miles bumper to bumper limited warranty.
• Born Free Coach:
  36 months/36,000 miles limited warranty on coach construction (original purchaser only).
• Fiberglass:
  Lifetime fiberglass limited warranty against corrosion or hail perforation
• Appliances and Some Other Components:
  Appliances and some other components carry their own manufacturers' warranty. See appliance or component literature for specific warranty information. Reference "Resource Links" to obtain more information.